Complaints Procedure

Download our complaints procedure document

If you are unhappy about the service you have received from the Board or the staff in Parole Scotland (PS) this section gives you information on how to complain.  We know that sometimes a decision will be disappointing because the outcome is not what you may have expected or hoped for.  However, whatever the outcome of the Board’s decisions, we hope you will be satisfied with the level of service we have provided and the way in which we treated you.

We want to provide the best service we can and aim to treat everyone with courtesy and respect.  We aim to get things right first time but occasionally things can go wrong so if there is a problem, please let us know as soon as possible so that we can try to do something about it.  We will treat all complaints seriously and look into them thoroughly and fairly.

What you can complain to us about

We would like to hear from you if you feel dissatisfied with any aspect of the Board’s activity.  For example if you think we have:

  • Been rude or unhelpful
  • Failed to explain clearly or did not listen to your concerns properly
  • Been unreasonably slow or inefficient

We want to know when things go wrong so that we can put them right and make sure that they do not happen again.

It is very important to note that this complaints procedure cannot be used to ask us to reconsider decisions about parole.  There is no appeal against the decision of the Board.  However, if you feel your case was not dealt with in the appropriate manner you can ask your solicitor to apply for a Judicial Review of the case.

For further information on how to make a complaint, please download our complaints procedure document.